Terms of Service · Pride Legal (Thailand) · Version 1.0
1. About these Terms
These Terms of Service (“Terms”) govern the marriage registration service that Pride Legal Co., Ltd. (“Pride Legal”, “we”, “us”) provides to you and your partner (“you”). By ticking “I accept the service agreement” and using the service, you confirm that you have read, understood, and agree to these Terms, and that you have authority to accept them for both partners where you apply together. If you do not agree, please do not use the service.
2. Our service
Pride Legal is a lawyer-led service that helps foreign LGBTQ+ couples register a marriage in Thailand under Thailand’s marriage equality law. We coordinate and carry out the paperwork involved in registering your marriage and provide related guidance. Our role is to prepare, translate, legalize, and submit your documents and to arrange the appointments needed for registration. Any legal information we give is general and relates to your registration. It does not create a lawyer-client relationship beyond the scope of this service, and it is not advice on the law of your home country.
3. Eligibility
To use the service, each partner must:
- be of the age required to marry under applicable law, and have legal capacity to marry;
- be single and legally free to marry;
- enter and remain in Thailand lawfully for the registration; and
- give true, accurate, and complete information and documents.
You are responsible for your own visas, travel, and lawful immigration status.
4. What is included
Subject to these Terms and your chosen package, the service includes:
Before you arrive
- access to our booking platform and timeline planner;
- a client portal to review your timeline, change your date, and track required documents;
- a secure channel to upload your documents for our lawyer to review in advance; and
- translation of your documents in advance, so legalization can begin on your arrival day.
After you arrive
- pick-up of your documents at your hotel or the airport;
- all government and district-office fees that form part of the service;
- transport to the embassy, ministry, and district office as needed;
- booking of your district office and the Thai Ministry of Foreign Affairs (MFA);
- translation and legalization, including legalization at the MFA on your behalf; and
- coordination of a district office in your chosen area, normally within about a one-hour drive of where you stay.
Optional partner services (for example venues, hotels, and on-site registration) may be available for an additional fee and are arranged separately.
5. What is not included
The service does not include:
- embassy fees, fees for documents issued in your home country, and any legalization carried out in your home country;
- your in-person appearance at your embassy where it is required (this generally cannot be done by power of attorney; Japan is an exception);
- any guarantee of timing or outcome;
- a guaranteed specific district — we aim for a district within about an hour of where you stay, but your preferred district may be unavailable or not foreigner-friendly on your dates; and
- requests that are not reasonably possible to fulfill.
Your own travel, accommodation, visas, and personal expenses are your responsibility.
6. Your responsibilities
You agree to provide true, complete, and lawful documents and information; to tell us promptly of any change; to attend your embassy and the registration in person where required; to maintain lawful immigration status throughout; and to respond to our requests in good time. We rely on the information and documents you give us, and we are not responsible for delay or failure caused by information or documents that are late, incomplete, inaccurate, or invalid.
7. Fees and payment
Our service fee is 45,000 THB in total (a flat fee), payable in three stages:
| Stage | When charged | Amount |
|---|
| Booking | When you book | 4,500 THB (10%) |
| Document approval | After we approve your documents | 18,000 THB (40%) |
| Completion | After your marriage is successfully registered | 22,500 THB (50%) |
The completion fee is charged only if your marriage is successfully registered; if it does not proceed, this fee is not charged. Fees are exclusive of any taxes that may apply, which will be added where required. We take payment through third-party providers (card payments and bank or international transfer). Any additional or partner services are quoted and charged separately. All amounts are in Thai Baht (THB) unless we agree otherwise.
8. Cancellation and refunds
- (a) Booking fee (10%). This secures your booking and gives you portal access. It is non-refundable once portal access is granted, except where we are unable to provide the service for reasons attributable to us.
- (b) Document approval fee (40%). This funds advance translation, legalization, and bookings with third parties. Once that work has begun it is non-refundable. If you cancel after paying but before that work begins, we refund it less any costs we have already incurred.
- (c) Completion fee (50%). Charged only on successful registration, as set out above.
- (d) If we cannot deliver for reasons attributable to us (and not external factors, your eligibility, or your documents), we refund the fees for any stage we have not yet performed.
- (e) External factors or eligibility. If the marriage cannot be completed because of factors outside our control, or because you are ineligible or your documents are invalid, fees for work already performed are non-refundable, but the completion fee is not charged.
Nothing in this clause limits any non-excludable refund rights you have under applicable consumer-protection law.
9. Timeline and no guarantee
Any timelines we give are good-faith estimates, not promises. Historically about 99% of our matters succeed and about 90% of couples finish within four working days of the legalization start date, but past results do not guarantee your result. Government processing (including the MFA, district offices, and your embassy), public holidays, and district availability are outside our control and can change your timeline. We do not guarantee an exact registration date or a specific district.
10. Third-party and partner services
Venues, hotels, restaurants, and other partners are independent businesses. Where you ask us to arrange a partner service, we act as a facilitator. The partner is responsible for its own services, and any contract and payment for those services is between you and the partner. We are not liable for the acts, omissions, or quality of third-party services.
11. Intellectual property
Our website, planner, portal, and content are owned by Pride Legal or our licensors. We grant you a limited, personal, non-transferable right to use them to access the service. You may not copy, resell, or otherwise exploit them without our consent.
12. Privacy and personal data
We handle your personal data in line with our Personal Data Protection Consent and Privacy Notice, which forms part of your agreement with us. Our service requires us to process personal data that reveals your sexual orientation, which is sensitive personal data under Thailand’s PDPA, and we do so only with your explicit consent as set out in that Notice.
13. Limitation of liability
To the fullest extent permitted by law:
- we are not liable for indirect, incidental, or consequential loss, or for loss of profit, opportunity, or data;
- our total liability arising out of or in connection with the service is limited to the total fees you have paid to us for the matter concerned; and
- we are not liable for delay or failure caused by factors outside our reasonable control, by third parties, or by information or documents you provide that are inaccurate, incomplete, or invalid.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or for death or personal injury caused by our negligence. If you deal with us as a consumer, your mandatory rights under Thai consumer-protection law are not affected.
14. Force majeure
We are not responsible for failure or delay caused by events beyond our reasonable control, including government action or delay, embassy or office closures, public holidays, natural events, or emergencies. Where such an event occurs, we will work with you to reschedule.
15. Changes
We may update the service and these Terms. We will post the current version with its effective date. Material changes to a matter already booked will not apply to you without your agreement.
16. Term and termination
These Terms apply from when you accept them until the service is complete. Either party may end the engagement in writing. On termination, the cancellation and refund clause (section 8) applies.
17. Governing law and disputes
These Terms are governed by the laws of Thailand. Subject to your mandatory consumer rights, the courts of Thailand have non-exclusive jurisdiction over any dispute. We will try in good faith to resolve any dispute with you directly first.
18. General
If any provision is found invalid, the rest remains in force. These Terms, together with the Privacy Notice and your booking, are the entire agreement between us about the service. You may not transfer your rights without our consent; we may transfer ours to a successor of our business. We may give notices by email or through the portal. These Terms are available in English, Thai, and Chinese; the English version prevails if there is a conflict.
19. Contact
Pride Legal Co., Ltd., TT02, 24th Floor, Chamchuri Square Building, 319 Phayathai Road, Pathumwan, Bangkok 10330, Thailand. Email: Help@pridelegal.co.th. Telephone: +66 64 959 0676.
Personal Data Protection Consent and Privacy Notice · Pride Legal (Thailand) · Version 1.0 · Effective 30 June 2026
This Notice explains how Pride Legal Co., Ltd. (“Pride Legal”, “we”, “us”) collects, uses, discloses, transfers, and protects your personal data when you use our website, booking and timeline planner, client portal, and marriage registration services. It also records the consents we ask you to give under the Personal Data Protection Act B.E. 2562 (2019) of Thailand (the “PDPA”). Please read it before giving your consent.
Why we ask for explicit consent. Because our service helps same-sex couples register a marriage, the personal data we handle reveals your sexual orientation. Under section 26 of the PDPA this is sensitive personal data, which we may process only with your explicit consent. Item (2) under “Your consent” below records that consent separately.
1. Who we are and how to contact us
Data controller: Pride Legal Co., Ltd., registered office at TT02, 24th Floor, Chamchuri Square Building, 319 Phayathai Road, Pathumwan, Bangkok 10330, Thailand, company registration no. 0105569087213.
Privacy contact / Data Protection Officer: Tanik Tangburanakij, email Help@pridelegal.co.th, telephone +66 64 959 0676. Use these details for any question about this Notice or to exercise your rights.
2. The personal data we collect
- Identity and account: full name, email address, account password (held in encrypted or hashed form), preferred language.
- Nationality and eligibility: the nationality of each partner, civil status (that you are single and free to marry), and the document route you choose.
- Travel and scheduling: intended arrival date and time, preferred region and district, preferred wedding date, and document start dates.
- Identity and civil-status documents: passport, affidavit or certificate of freedom to marry, and the relationship evidence you upload (for example proof of shared payments, photographs, and travel records).
- Communications: messages you send us by WhatsApp, email, the portal, or other channels, and our replies.
- Payment: we take payment through third-party providers. We receive confirmation and limited transaction details; we do not store full card numbers on our systems.
- Website and device data: information your browser provides, and the answers the planner stores locally in your browser before you create an account.
Sensitive personal data. The following are sensitive personal data under section 26 of the PDPA, which we process only with your explicit consent: personal data that reveals your sexual orientation (which is inherent in a same-sex marriage service); and any religion, ethnicity, or similar information that appears in your passport, civil-status documents, or supporting documents.
3. How we collect your personal data
We collect personal data directly from you, through the planner, your account, your uploads, and your messages; from your partner, where you apply together; from public authorities and from your embassy or consulate, while preparing and legalizing your documents; and from partners and service providers you ask us to engage on your behalf.
4. Why we use your personal data, and our legal basis
- To provide the service — to prepare, translate, legalize, and submit your documents, and to book the embassy, the Ministry of Foreign Affairs (MFA), the district office, and your timeline. Basis: performance of our agreement with you, and your consent.
- To process sensitive data (data revealing sexual orientation, and any sensitive content of your documents) for the purposes above. Basis: your explicit consent.
- To manage your account — portal access, your timeline, and our communications with you. Basis: performance of our agreement, and your consent.
- To take and reconcile payment. Basis: performance of our agreement, and our legal obligations (accounting and tax).
- To comply with law — tax, accounting, and other legal and regulatory duties, and to establish, exercise, or defend legal claims. Basis: legal obligation, and legitimate interest.
- To secure and improve our website and services. Basis: legitimate interest.
- To send you information about partner services, offers, and updates, where you have opted in. Basis: your consent, which you may withdraw at any time.
5. Who we disclose your personal data to
We disclose your personal data only as needed to deliver the service or as required by law. Recipients may include: our lawyers, staff, and assistants working on your matter; certified translators and legalization agents; the Thai Ministry of Foreign Affairs and the district registration office; your embassy or consulate, where an appointment or certificate is required; payment providers to process payment; IT, cloud, and document-storage providers that host our systems; partner venues, hotels, and service providers that you ask us to arrange, limited to the data needed for that booking; and professional advisers, and government authorities or courts where the law requires.
We do not sell your personal data, and we do not share it for third-party advertising.
6. International transfer of your personal data
Delivering your marriage, and any international use of your certificate, may require us to send your personal data outside Thailand — for example to your embassy or its home authority, to cloud providers that store data abroad, to international payment providers, or to a partner in another country that you ask us to engage. Some destinations may not have data-protection laws that the PDPA treats as adequate. Where that is so, we transfer your data on the basis of your consent (recorded below) or another lawful ground under sections 28 to 29 of the PDPA, and we take reasonable steps to keep it protected.
7. How long we keep your personal data
We keep your personal data only for as long as necessary for the purposes above. As a general rule we keep your matter file for the duration of your engagement and for up to 10 years afterwards, to meet legal, tax, accounting, and professional record-keeping obligations and to answer any later questions about your marriage. We keep accounting records for at least the period required by Thai law. Sensitive documents are deleted or anonymized sooner where they are no longer needed. After the retention period we delete or anonymize your personal data.
8. Your rights
- Access and copy: ask for a copy of your personal data and information about how we use it.
- Rectification: ask us to correct data that is inaccurate or incomplete.
- Erasure: ask us to delete or anonymize your data where the law allows.
- Restriction: ask us to suspend the use of your data in certain cases.
- Portability: ask us to send certain data to you or another controller in a machine-readable form.
- Objection: object to certain processing of your data.
- Withdraw consent: withdraw any consent you have given, at any time.
To exercise any right, contact us using the details in section 1. We may need to verify your identity first. You also have the right to complain to the Personal Data Protection Committee (PDPC) in Thailand.
9. Withdrawing your consent
You may withdraw your consent at any time, and we will make this as easy as giving it. If you withdraw consent that we rely on to deliver the service, including consent to process the sensitive personal data the service requires, we may no longer be able to continue your marriage registration. Withdrawal does not affect the lawfulness of any processing carried out before you withdrew, and it does not affect processing we are required or permitted to carry out on another legal basis.
10. Security
We use reasonable organizational and technical measures to protect your personal data, including access controls, encrypted storage and transfer where appropriate, and limiting access to staff who need it. No system is perfectly secure, but we work to keep your data safe and will notify you and the PDPC of a data breach where the law requires.
11. Cookies, analytics and the planner
Our website and planner store information in your browser, including the answers you give the planner before you create an account. This stays on your device until you create an account or clear it.
We also use analytics to understand how the public parts of our website are used and to measure our advertising: cookieless visit and performance analytics (Vercel), session analytics that replay anonymized page interactions with anything you type masked (Microsoft Clarity), and advertising cookies that tell us which ad brought you here (Google). These run on our public pages only — never inside your client portal — and we do not sell your personal data. You can block advertising cookies in your browser settings or with an ad blocker without affecting the planner.
12. Changes to this Notice
We may update this Notice. We will post the current version on our website with its effective date, and where a change is significant we will tell you and, where required, ask for your consent again.
13. Your consent
Please confirm your consent below. Online, you give consent by ticking the boxes and selecting “I consent”. Ticking is required where shown; the marketing item is optional.
- (1) General consent. I have read and understood this Notice. I consent to Pride Legal collecting, using, and disclosing my personal data as described, for the purposes set out above.
- (2) Explicit consent to sensitive personal data. I expressly consent to Pride Legal collecting, using, and disclosing my sensitive personal data — including data that reveals my sexual orientation and any sensitive information in my passport, civil-status documents, and supporting documents — for the purpose of providing the marriage registration service.
- (3) Consent to international transfer. I consent to Pride Legal transferring my personal data outside Thailand as described in section 6, including to destinations that may not provide protection equivalent to the PDPA.
- (4) Optional — marketing. I would like to receive information about partner services, offers, and updates from Pride Legal. I understand I can withdraw this at any time.
